frequently asked questions

Explore the world of Moschino Beauty and find the fragrance that suits you best. Select your favourite (or favourites) and follow these simple steps:

• Add the products to your shopping cart
• Check your shopping cart at any time by clicking on the icon at the top right
• Once you have added all the products you wish to purchase, you have two payment options:
• You can proceed with one of the express payments listed in the cart preview, which you can view by clicking on the cart icon
• Or you can click on ‘Go to cart and proceed with the next steps
• Log in to your account or proceed as a guest
• Enter the required information and choose your payment method
• Once your payment has been successful, you will see an order confirmation page and receive a confirmation email (if you cannot find it, check your spam folder)

Yes, complimentary gifts are included, when specific terms and conditions are met, for orders above £100 or €100.

The complimentary gifts that are available only become visible on your shopping cart page and must be added manually to your shopping cart before proceeding to checkout.

The availability of complimentary gifts may vary over time, so please always refer to what you see in your shopping cart, where those currently available will always be listed.

Please note! If you choose to proceed with express payment, you will not go through the shopping cart page and will not be able to add complimentary gifts to your order.

There are no general purchase limits, but some products, such as limited editions, may have restrictions applied.

Enter the code in the ‘discount code’ field at checkout and the discount will be applied automatically. If you use a discount code, shipping costs may still apply. Always check the terms and conditions of use for your promo code.

If you have any questions about how your promotional code works, please do not hesitate to contact us.

Once your order has been paid for and confirmed, it will no longer be possible to make changes to the order or request its cancellation.

Please note that you can always request a return of your entire order or of certain products under the terms and conditions set out on our returns page.

We are sorry, but we cannot replace products. If you have purchased a product by mistake, please remember that you can always request a return in compliance with the terms and conditions set out on our returns page.

To ensure a secure and smooth shopping experience, orders can only be placed through our official website. If you require assistance, our customer service team is at your disposal.

We reserve the right to cancel an order or certain items in an order if the products are no longer available or if the payment has not been successful.

Please note that if your order has been cancelled automatically, the order amount will be credited back to the same payment method you used. Refund times may vary depending on the payment method chosen.

If you have any questions, please do not hesitate to contact us.

You can request a return within 14 days upon receipt of your order. Please note that the products you wish to return must be unused, undamaged and sealed in their original packaging.

You can find all the information you need to request a return on the Returns and Refunds page.

If you have any further questions or concerns about the returns process, please do not hesitate to contact us.

No, there are no additional costs for returns, except for the return shipping costs, which are your responsibility. Please note that we do not provide prepaid return labels. For all the information you need about your return, please see the Returns and Refunds page.